June 18, 2025, India – GoTo, the leader in cloud communications and IT, today announced the release of a new research report: The Pulse of Work in 2025: Trends, Truths, and the Practicality of AI. The report summarizes the findings of a survey of 2,500 global employees and IT leaders on AI use and sentiment, conducted in partnership with research firm Workplace Intelligence. Among the study’s key findings: despite widespread anticipation about AI’s positive impact on workforce productivity, most employees feel they were overpromised on its potential. In fact, 62% believe AI has been significantly overhyped.
Employees are already using AI and are seeing clear productivity gains, yet despite these benefits, our latest research shows people still view AI as overhyped. While many recognize its value, they don’t yet see it as the revolutionary change they were promised. This gap likely exists because many workers admit they aren’t realizing AI’s full potential or don’t know how to apply it in practical ways,” said Rich Veldran, CEO of GoTo. “The solution is clear: companies must go beyond just providing access to AI by ensuring employees have both the right tools and the right education. By equipping teams with effective training and clear guidelines, organizations can empower their workforce to unlock the true, transformational impact of AI.”
"Contrary to what you might think, it’s not just older workers who are struggling to realize the benefits of AI tools,” said Dan Schawbel, Managing Partner, Workplace Intelligence. “Younger workers also admit they’re not using these tools to their full potential. In fact, 74% of Gen Z employees say they aren’t very familiar with how to use AI practically in their day-to-day work. This highlights the importance of equipping all generations with the tools and education to use AI safely and effectively.”
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